Knowledgebase

Before you can use your email you will need to create your email accounts from the DirectAdmin control panel. If you have not done this log into the control panel at http://www.YOURDOMAIN.co.nz/config and under the E-mail Management heading click "Email Accounts" then "Create Mail Account"

These basic settings can be used with all email programs:

Incoming mail server (POP3 or IMAP): 

mail.hosting-websites.net

User Name = YOUR FULL EMAIL ADDRESS. The most common mistake we get is people just entering their name here or leaving it blank.
Password = The password you set when creating the account in DirectAdmin

IMAP Settings:
IMAP Port = 993
Server requires encrypted connection (SSL). (Apple Mail users should tick "Use SSL")

POP Settings:
POP Port = 995
Server requires encrypted connection (SSL). (Apple Mail users should tick "Use SSL")

Outgoing mail server (SMTP): 

mail.hosting-websites.net

Outgoing mail server (SMTP) requires password authentication, same as incoming mail server

User Name = YOUR FULL EMAIL ADDRESS. The most common mistake we get is people just entering their name here or leaving it blank.
Password = The password you set when creating the account in DirectAdmin

SMTP Port = 587 (Port 465 or 25 may work also)

Server requires encrypted connection (STARTTLS). (Choose TLS if you don't have this option. Apple Mail users should tick "Use SSL")

IMPORTANT NOTE: Some broadband connections may not allow sending e-mail through another ISP like us. So you may be required to use the SMTP server assigned by your ISP. If you are unsure check with your ISP. 

Secure Connections

Please ensure you are using the port numbers above and that your connection is encrypted. For security reasons we will at some point in the future turn off support for non-secure connections.

What is the difference between POP and IMAP and which type should I choose?

POP will download all email to your computer and store it there, usually deleting the email off the server, this means previously viewed email is only available on the last computer or device that you used to check your email. Only use POP if you will access your email from one computer or device.

IMAP will store the email on the server and keep email synced between all your devices. This is recommended if you access email from multiple computers or devices such as your computer, your phone and your tablet. However since IMAP keeps a copy of all your email on the server this will eat into the disk space allowance of your web hosting plan.

So for most people IMAP is the best option.

Specific instructions:

Microsoft Outlook

Apple Mail (OSX, macOS for Apple Mac computers)

Apple Mail (iOS for iPhone / iPad etc)


Microsoft Office Outlook 2010 (other versions should be similar)

To set up or change the account in Microsoft Office Outlook:

1. Go to File > Account Settings (Tools > Account Settings in older versions)

2. Click New... or double click existing account

If you clicked New then DO NOT enter your account details, tick Manual setup or additional server types and click Next.
On next screen select POP or IMAP and click Next
The next steps are the same for new and for editing existing accounts.

3. Enter your name and email address and the following info:

Server Information
Account Type: POP3 or IMAP (IMAP Recommended, see information above on which is best to use)
Incoming mail server: mail.hosting-websites.net
Outgoing mail server (SMTP): mail.hosting-websites.net

Login Information
User name: YOUR FULL EMAIL ADDRESS. The most common mistake we get is people just entering their name here or leaving it blank.
Password: the password for that email account
Tick Remember password.

Tick Require logon using Secure Password Authentication (SPA)

3. Click More settings.... the "Internet Email Settings" window opens.

Click the Outgoing Server tab.
Tick My outgoing server (SMTP) requires authentication.
Select Use same settings as my incoming mail server

4. Click Advanced tab.

Check the following:
Server Port Numbers

If using POP:
Incoming server (POP3): 995
Tick This server requires an encrypted connection

If using IMAP:
Incoming server (IMAP): 993
Use the following type of encypted connection: SSL
WARNING changing the above may re-set the port number, check the port is still 993

Outgoing server (SMTP): 587
Use the following type of encypted connection: TLS
WARNING changing the above may re-set the port number, check the port is still 587

Click OK.

Click Next...

Click Finish.

Apple Mail (OSX macOS)

To add a new account:

1. From the menu bar choose Mail > Preferences

2. Click the Accounts tab

Click the "+" button to add a new account

3. Select "Other Mail Account..."

4. Enter your name, email address and password for that email account.

Click Sign In.

5. Enter these settings:

Email address: Your email address
User Name: YOUR FULL EMAIL ADDRESS. The most common mistake we get is people just entering their name here or leaving it blank.
Password: the password for your email account

Account Type: IMAP or POP (IMAP Recommended, see information above on which is best to use)
Incoming Mail Server: mail.hosting-websites.net

Click Sign In

7. Enter these settings for your Outgoing Mail Server:

Outgoing Mail Server: mail.hosting-websites.net
Tick 'Use Authentication'
User Name: your full email address
Password: password for this email account

8. Click Create.

If it is not working then check the account:

To edit or check an existing account:

1. From the menu bar choose Mail > Preferences

2. Click the Accounts tab

3. Select the account you need to configure

4. Now check all the details as follows:

5. Click the Account Information Tab

Description: Anything you want, it doesn't matter
Email Address: Your email address
Full Name: Your name

Incoming Mail Server: mail.hosting-websites.net
User Name: YOUR FULL EMAIL ADDRESS. The most common mistake we get is people just entering their name here or leaving it blank.
Password: The password for your account

6. Click the Advanced Tab

IMAP Path Prefix: leave blank
Port: For IMAP accounts this should be 993, or for POP accounts this is 995
Tick "Use SSL"
Authentication: Password

7. Save your settings, there is no save button so save by closing the preferences window.

Now you need to check your outgoing server settings.

8. From the menu bar choose Mail > Preferences

9. Click the Accounts tab

10. Select the account you need to configure

11. Click the Account Information tab.

12. From "Outgoing Mail Server (SMTP)" choose "Edit SMTP Server List"

13. Click the "Account Information" tab

Description: Anything you want here it doesn't matter
Server Name: mail.hosting-websites.net

14. Click the Advanced tab.

Tick "Automatically detect and maintain account settings"
Port: 587
Tick "Use SSL"
Authentication: Password
User Name: YOUR FULL EMAIL ADDRESS. The most common mistake we get is people just entering their name here or leaving it blank.
Password: The password for your account

15. Click OK.

16. Save your settings, there is no save button so save by closing the preferences window.


Apple Mail (iPhone / iPad)

1. Select the Settings app from the home screen of your iPhone

2. Choose Mail > Accounts > Add Account

3. Choose Other from the bottom of the list that appears.

4. Select Add Mail Account. 

In the New Account menu, you will need to specify the following records: 

• Name – your name (will appear as sender name) 
• Address – your full email address
• Password – the password for this email address 
• Description – lets you specify any description (we suggest you use your email address)

Click Next. 

5. Select protocol type: IMAP or POP3. We advise you to use IMAP. Your selection will be highlighted blue. 

6. Settings are the same for both IMAP and POP3: 

• Name, Email and Description: should have been already filled in

Enter the following settings for BOTH incoming and outgoing mail servers:

INCOMING MAIL SERVER:

• Host name: mail.hosting-websites.net 
• User Name: your email address
• Password: password for your email

OUTGOING MAIL SERVER:

Although it says that some of these settings are optional they are NOT optional, you MUST fill them in:

• Host name: mail.hosting-websites.net 
• User Name: your email address
• Password: password for your email

Click Next. 

Click Save and wait while the system verifies your account. 

You should now be set up. The following advanced steps are optional.

8. When the checks are finished, you'll be redirected to the Mail > Accounts screen. 

Choose your newly created account there to edit it’s settings.

9. Click on the Account again and then scroll down to Advanced and click on that.

Where it says MAILBOX BEHAVIOURS Click on each mail box and match it to the correct folder on the server.