Report Abuse or Security Incidents
Help us keep the Boxis ecosystem safe. Report any misuse of our services, domains, or infrastructure so our response team can act quickly.
How the abuse desk helps
We combine automated monitoring with a dedicated response team. Every alert is triaged in accordance with our security and privacy policies.
Need a quick lookup?
Check if a resource belongs to Boxis before filing a report.
We display public WHOIS data and Boxis service status to help route your request.What you can report
Our abuse desk investigates any situation where Boxis services are used to cause harm. Typical cases include:
- Phishing, malware distribution or botnet control
- Spam campaigns, denial of service and brute-force attempts
- Intellectual property violations, fraud or illegal content
- Compromised accounts, leaked data or suspicious service behaviour
Unsure which category applies? Submit the report anyway and our analysts will classify it.
Our commitments to reporters
- Confidentiality. Your identity stays private unless you authorize disclosure.
- No retaliation. Reports made in good faith never trigger sanctions.
- Dedicated follow-up. We keep you updated on key milestones and closure.
- Guidance. Need help preserving evidence? Our team can assist step-by-step.
Before you submit
Gather as many details as possible. Screenshots, raw email headers, access logs or links to malicious content help us validate and resolve the incident faster.
1. Identify the resource
Collect the domain, hostname, IP address, account ID or service reference involved in the incident. If multiple resources are affected, list them all.
2. Document the impact
Describe what happened, when it started, and how it impacted you or your users. Include relevant URLs, suspicious code snippets and timestamps with time zones.
3. Share evidence securely
Provide links to hosted evidence or use encrypted archives when necessary. If your evidence contains personal data, mention it so we can apply the right safeguards.
Abuse Report Form
Use the form below for any Boxis service. Include as much context as possible so our specialists can investigate quickly and accurately.
Email: abuse@boxis.com
After your report
Here is what to expect once your ticket is created.
Confirmation
You receive a case ID by email. We verify the incident and may contact you if clarification is required.
Investigation
Our specialists analyse the resource, preserve evidence and coordinate with service owners or authorities.
Mitigation
We act to contain the threat: suspension, takedown, isolation, patching or customer notification as needed.
Closure
Once resolved, we share a summary of actions taken. Complex cases stay open for follow-up if required.
Frequently asked questions
What evidence is most useful?
Original email headers, server logs, network captures, screenshots, or malware samples packaged in password-protected archives help us validate faster.
Can I update or close a report?
Reply to the confirmation email with new information or request closure. Our system links emails with the original ticket so no details are lost.
Do you notify affected customers?
Yes. When abuse involves Boxis customers, we contact them with remediation guidance and may suspend services depending on severity and legal requirements.
Global points of contact
Europe
abuse.eu@boxis.com
Office hours CET · +41 21 555 01 10
Americas
abuse.na@boxis.com
Office hours EST · +1 415 555 0101
Asia-Pacific
abuse.apac@boxis.com
Office hours SGT · +65 3158 0100
Law enforcement
legal.ops@boxis.com (PGP)
Secure fax & requests portal available on demand.