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iOS users may experience issues accessing Outlook and Hotmail from the iOS default Mail app
MSFT365 Status
User impact: iOS users may experience issues accessing Outlook and Hotmail from the default Mail app.
More info: iOS users on iPhones MUST take the following steps to re-enter their password and access their accounts:
- Open the Settings app on your iPhone.
- Scroll down and tap on Mail.
- Select Accounts under the Mail settings.
- Tap on the email account for which you need to reenter the password.
- Tap on Account Settings or directly on the Password field (depending on your iOS version).
- Enter the updated or correct password in the Password field.
- Tap Done to save the changes.
- Open the Mail app to confirm that the account is syncing properly and emails are being sent/received.
Final status: iOS users MUST take the additional steps listed in the "More info" section above to resolve impact. We’ve confirmed service health has returned to normal and reporting users that have completed the additional steps are now able to access Outlook and Hotmail. We'll keep this post up for 24 hours to ensure users are able to review and take the mitigating actions.
Start time: Monday, April 27, 2026, at 8:45 AM UTC
End time: Monday, April 27, 2026, at 7:16 PM UTC
This is the final update for the event.
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Apr 27, 2026 at 22:46 (UTC+02:00)
User impact: iOS users may experience issues accessing Outlook and Hotmail from the default Mail app.
More info: iOS users on iPhones MUST take the following steps to re-enter their password and access their accounts:
- Open the Settings app on your iPhone.
- Scroll down and tap on Mail.
- Select Accounts under the Mail settings.
- Tap on the email account for which you need to reenter the password.
- Tap on Account Settings or directly on the Password field (depending on your iOS version).
- Enter the updated or correct password in the Password field.
- Tap Done to save the changes.
- Open the Mail app to confirm that the account is syncing properly and emails are being sent/received.
Final status: iOS users MUST take the additional steps listed in the "More info" section above to resolve impact. We’ve confirmed service health has returned to normal and reporting users that have completed the additional steps are now able to access Outlook and Hotmail. We'll keep this post up for 24 hours to ensure users are able to review and take the mitigating actions.
Start time: Monday, April 27, 2026, at 8:45 AM UTC
End time: Monday, April 27, 2026, at 7:16 PM UTC
This is the final update for the event.