Some users are unable to search, chat or call users in Microsoft Teams Free

All times are shown in UTC+02:00.

Event Actions

MSFT365 Status

Start: Apr 28, 2026 at 14:27 (UTC+02:00)

In Progress

User impact: Users are unable to search, chat or call users in Microsoft Teams Free.

More info: Some new users who signed up during the impact window were incorrectly treated as already onboarded, causing onboarding and privacy consent screens to be skipped, their profiles to appear as “Unknown users” to others, and preventing them from being searchable or reliably reachable in chat.

Current status: We've identified a recently deployed backend change is causing new Teams Free users to bypass required onboarding steps, leaving user profiles in an incomplete state. As a result, affected users can not be discovered, connect with others, or successfully complete chat request flows. We're analyzing all our available resources to identify a mitigation plan.

Start time: Wednesday, April 08, 2026, at 6:45 AM UTC

Next update time: Wednesday, April 29, 2026, at 3:30 PM UTC

No updates posted yet for this event.