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Users may experience issues accessing Outlook.com in the iOS mail app

All times are shown in UTC+02:00.
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MSFT365 Status

Start: Apr 29, 2026 at 03:59 (UTC+02:00)
In Progress

User impact: Users may experience intermittent issues signing-in to Outlook.com in the iOS mail app.

More Info: If you are still impacted, we recommend the following steps outlined below to sign-in again on iOS devices:

  1. Open the Settings app on your iPhone.
  2. Scroll down and tap on Mail.
  3. Select Accounts under the Mail settings.
  4. Tap on the email account for which you need to reenter the password.
  5. Tap on Account Settings or directly on the Password field. This will depend on your iOS version.
  6. Enter the updated or correct password in the Password field.
  7. Tap Done to save the changes.
  8. Open the Mail app to confirm that the account is syncing properly and emails are being sent/received.

Current status: We’ve completed all our optimization changes to fully address the impact for the outlook.com iOS sign-in experience and we’ve confirmed service health has returned to normal. We anticipate that users should no longer experience repeated sign-in prompts hindering the sign-in process. We recommend that users attempt to sign-in again and if they encounter the error message stating “You’ve tried to sign-in too many times with an incorrect account or password”, they should follow the inline user experience to reset their password and sign-in again.

Next update by: Wednesday, April 29, 2026, at 9:00 AM UTC

No updates posted yet for this event.