Comparación de niveles de soporte
Comparación de todos los niveles Boxis
La selección del nivel de soporte adecuado es crucial para mantener un rendimiento de infraestructura óptimo. Utilice esta comparación completa para evaluar características, tiempos de respuesta y precios en todos los niveles.
| Característica |
Standard
Included
|
Premium
From 100.- CHF/month
|
Business
From 300.- CHF/month
|
Enterprise
From 5000.- CHF/month
|
|---|---|---|---|---|
| Precios | ||||
| Monthly Price |
Included
With all Boxis services |
From 100.- CHF
Per month |
From 300.- CHF
Per month |
From 5000.- CHF
Per month |
| Response Times by Priority | ||||
|
P1 - Critical Service outage or major impact |
Best Efforts | 2 business hours | 30 minutes | 15 minutes |
|
P2 - High Significant service degradation |
1 business day | 4 hours | 4 hours | 1 hour |
|
P3 - Medium Moderate impact on operations |
2 business days | 8 hours | 8 hours | 4 hours |
|
P4/P5 - Low General inquiries or advice |
3 business days | 2 business days | 48 hours | 24 hours |
| Availability & Access | ||||
| Technical Support Hours |
24/7 for incidents Live chat & tickets |
Business hours + 24/7 incidents All channels |
24/7 support All request types |
24/7 dedicated Always available |
| Support Channels |
Email Ticket System Live Chat Knowledge Base |
Email Ticket System Priority Phone Live Chat Knowledge Base |
Email Ticket System Dedicated Phone Account Manager Live Chat Knowledge Base |
Email Ticket System Dedicated Hotline TAM Direct Account Manager Live Chat Knowledge Base |
| Account Management | ||||
| Dedicated Account Manager | Yes | Yes | ||
| Technical Account Manager (TAM) | Yes | |||
| Business Reviews | Monthly | Monthly + Custom | ||
| Proactive Services | ||||
| Infrastructure Health Monitoring | Basic | Enhanced | Advanced | Comprehensive |
| Capacity Planning Recommendations | Quarterly | Monthly | Continuous | |
| Monthly Activity Reports | Yes | Yes | Yes + Custom | |
| Infrastructure Audits | Annual | Quarterly | ||
| Security & Compliance Reviews | On request | Regular (4h/year) | ||
| Additional Features | ||||
| Priority Queue Processing | Yes | Yes | Yes | |
| Professional Services (Admin Hours) | Not included | Not included | 1h / month | 3h / month |
| Onboarding & Training | Self-service | Guided | Dedicated session | Custom program |
| Crisis Management Support | Yes | 24/7 dedicated | ||
| Custom SLA Negotiation | Yes | |||
| Additional Professional Services hours are available for 260.- CHF per hour. | ||||
| Multi-Language Support | EN, FR | EN, FR | EN, FR, DE, IT, ES | All languages |
| Support Location | International | International | International | International or EU (option) |
*Los tiempos de respuesta se miden desde la creación del ticket hasta la primera respuesta de un ingeniero de soporte. Los tiempos de resolución reales pueden variar según la complejidad del problema.
¿Qué nivel de soporte es adecuado para usted?
Standard
Best for: Development environments, personal projects, non-critical workloads, teams with strong technical expertise who prefer self-service solutions.
Premium
Best for: Growing businesses, staging environments, applications requiring faster response times, teams needing priority support without dedicated account management.
Business
Best for: Production environments, mission-critical applications, businesses requiring proactive monitoring, organizations needing strategic infrastructure guidance.
Enterprise
Best for: Mission-critical infrastructure, large-scale deployments, organizations requiring custom SLAs, companies needing white-glove service and dedicated technical resources.
Resumen de precios
Standard
Included with all Boxis services
Premium
Per month, per account
Business
Per month
Enterprise
Per month
¿Listo para elegir su nivel?
Contacte a nuestro equipo de ventas para discutir sus requisitos específicos y encontrar el nivel de soporte perfecto para sus necesidades de infraestructura.
Contactar ventas Volver al resumen