Standard
Development environments, personal projects and non-critical workloads for teams that prefer self-service.
Learn more →Boxis
Support Levels Comparison
Side-by-side comparison of all Boxis support tiers to help you make the right choice
Standard
Included with all services
Premium
From 100 CHF / month
Business
From 300 CHF / month
Enterprise
From 5 000 CHF / month
Compare
Pick the tier that matches your risk profile
Selecting the appropriate support level is crucial for maintaining optimal infrastructure performance. Use this comprehensive comparison to evaluate features, response times, and pricing across all tiers.
Premium
Growing businesses and staging apps that need faster response without dedicated account management.
Learn more →Business
Production environments and mission-critical apps that need proactive monitoring and an account manager.
Learn more →Enterprise
Large-scale deployments needing custom SLAs, TAM coverage and white-glove crisis management.
Learn more →Pricing & SLA
Full feature comparison
Response times, channels, account management and proactive services across all four tiers.
| Feature | Standard | Premium | Business | Enterprise |
|---|---|---|---|---|
| Pricing | ||||
| Monthly price | Included With all Boxis services |
From 100 CHF Per month |
From 300 CHF Per month |
From 5 000 CHF Per month |
| Response times by priority | ||||
| P1 — Service outage or major impact | Best efforts | 2 business hours | 30 minutes | 15 minutes |
| P2 — Significant service degradation | 1 business day | 4 hours | 4 hours | 1 hour |
| P3 — Moderate impact on operations | 2 business days | 8 hours | 8 hours | 4 hours |
| P4/P5 — General inquiries or advice | 3 business days | 2 business days | 48 hours | 24 hours |
| Availability & access | ||||
| Technical support hours | 24/7 for incidents Live chat & tickets |
Business hours + 24/7 incidents All channels |
24/7 support All request types |
24/7 dedicated Always available |
| Support channels | Email, ticket, live chat, knowledge base | All Standard + priority phone | All Premium + dedicated phone & account manager | All Business + dedicated hotline & TAM |
| Account management | ||||
| Dedicated account manager | — | — | Yes | Yes |
| Technical account manager (TAM) | — | — | — | Yes |
| Business reviews | — | — | Monthly | Monthly + custom |
| Proactive services | ||||
| Infrastructure health monitoring | Basic | Enhanced | Advanced | Comprehensive |
| Capacity planning | — | Quarterly | Monthly | Continuous |
| Monthly activity reports | — | Yes | Yes | Yes + custom |
| Infrastructure audits | — | — | Annual | Quarterly |
| Security & compliance reviews | — | — | On request | Regular (4h/year) |
| Additional features | ||||
| Priority queue | — | Yes | Yes | Yes |
| Professional services hours | Not included | Not included | 1h / month | 3h / month |
| Onboarding & training | Self-service | Guided | Dedicated session | Custom program |
| Crisis management | — | — | Yes | 24/7 dedicated |
| Custom SLA negotiation | — | — | — | Yes |
| Languages | EN, FR | EN, FR | EN, FR, DE, IT, ES | All languages |
| Support location | International | International | International | International or EU (option) |
Additional Professional Services hours are available for 260 CHF per hour.
*Response times are measured from ticket creation to first response by a support engineer. Actual resolution times may vary based on issue complexity.
Pricing Summary
Which Support Level is Right for You?
Standard
Included — Development environments, personal projects and non-critical workloads for teams that prefer self-service.
Premium
From 100 CHF — Growing businesses and staging apps that need faster response without dedicated account management.
Business
From 300 CHF — Production environments and mission-critical apps that need proactive monitoring and an account manager.
Enterprise
From 5 000 CHF — Large-scale deployments needing custom SLAs, TAM coverage and white-glove crisis management.