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Customer support hub
Queue + SLA routing with intelligent overflow during peaks.
Cloud PABX
Enterprise cloud telephony — Swiss-hosted, multi-site ready
Replace on-prem PBX complexity with a managed Cloud PABX: IVR, queues, softphones, recording and failover — on Boxis Swiss infrastructure.
- IVR, queues & ring groups
- Multi-site dial plan
- TLS / SRTP secured
99.9% SLAUptime target with Swiss monitoring and local support.
Unified dial planOne numbering logic across offices, home and mobile users.
Built-in flowsIVR menus, time conditions, queues and overflow rules.
Secure mediaEncrypted signalling and media paths for business voice.
Core capabilities
One cloud telephony core for support, sales and ops
Give teams desk phones, softphones or mobile apps — with central policies, reporting and continuity.
Smart routing
Time rules, priority queues, overflow to mobiles or secondary sites.
Team management
Extensions, ring groups, hunt lists and role-based admin access.
Continuity
Failover destinations and resilient voice paths when sites go offline.
Supervision
Call logs, queue KPIs and QoS visibility for operations teams.
Platform features
Everything a modern PABX needs — without the hardware
From reception to contact centre basics, Cloud PABX covers day-to-day voice without racking phones in a cupboard.
IVR & auto-attendantGuide callers to the right team with keypad menus and announcements.
Call queuesHold music, position announce and overflow when agents are busy.
Softphones & desk phonesConnect SIP endpoints, apps and cordless DECT where needed.
Call recordingOptional recording for training, compliance and dispute resolution.
Voicemail to emailDeliver messages to inboxes so teams never miss a callback.
DID & SIP Trunk readyPair with Boxis numbers and SIP trunks for inbound and outbound.
Presence & transfersBlind/attended transfer, parking and presence-aware routing.
Swiss hostingVoice platform hosted in Switzerland with GDPR / nLPD alignment.
Local supportBoxis teams help with provisioning, porting and day-2 changes.
Use cases
Typical Cloud PABX deployments
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Multi-branch company
Single business identity with location-aware distribution.
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Remote-first teams
Secure softphone access with central policies and reporting.
Telephony stack
Cloud PABX + SIP Trunk + Numbers
Compose a complete voice stack with Boxis connectivity and DIDs.
Cloud PABX
Users, IVR, queues and softphones — the control plane for your company voice.
- Multi-site dial plan
- Recording & voicemail
- Admin portal
SIP Trunk
Connect the PABX (or your own PBX) to the public network with scalable channels.
View SIP Trunk →DID Numbers
Local, national and international numbers with forwarding and IVR options.
Browse numbers →FAQ
Cloud PABX questions
What is a Cloud PABX?
A hosted private branch exchange: users, extensions, IVR and queues run in the cloud instead of on a physical appliance in your office.
Do I still need a SIP Trunk?
Yes for public network access. Cloud PABX handles internal routing; SIP Trunk carries calls to and from the PSTN.
Can we keep our existing numbers?
In most cases yes — Boxis can port Swiss and many international DIDs onto the platform.
Which endpoints are supported?
Standard SIP desk phones, softphones and many DECT bases. We help validate models during onboarding.
Where is the platform hosted?
On Boxis Swiss infrastructure with monitoring and support from our local teams.