Boxis
iOS, iPadOS, and iPad users may experience issues accessing Outlook and Hotmail from the iOS default Mail app
Stato MSFT365
Event detail
User impact: iOS, iPadOS, and iPad users may experience issues accessing Outlook and Hotmail from the iOS default Mail app.
More info: Outlook.com, Hotmail.com, and the Outlook app are still working as expected. However, if your account is locked out, you'll need to take multiple actions as outlined below.
First, you'll need to follow guidance in the article: https://support.microsoft.com/en-us/office/ios-ipados-users-may-experience-issues-accessing-their-outlook-and-hotmail-accounts-from-the-ios-ipados-default-mail-app-3584197b-8ffb-46ce-b5c6-f4cc71ff29a7
Next, after you've completed all steps in the above article, you will need to complete the numbered steps below for each impacted device.
iOS and iPadOS users must take the following steps to access their accounts on EACH impacted device:
-
Open the Settings app on your iOS/iPadOS device.
-
Scroll down and tap on Mail.
-
Select Accounts under the Mail settings.
-
Tap on the email account for which you need to re-enter the password.
-
Tap on Account Settings or directly on the Password field (depending on your iOS/iPadOS version).
-
Enter the updated or correct password in the Password field.
-
Tap Done to save the changes.
-
Open the Mail app to confirm that the account is syncing properly and emails are being sent/received.
Current status: We're continuing to observe the number of impacted devices decrease as users follow the steps provided in the "More info" section and recover access. We'll continue to monitor the telemetry to ensure the service remains in a healthy state.
Next update by: Wednesday, May 6, 2026, at 6:30 PM UTC
No additional timeline updates — the detail above is the latest status.