Boxis

Temporary Routing Issue to French Mobile Networks

All times in UTC+02:00 Service timeline →

Cloud PBX / PBX ospitato Affected service area

Start Jan 5, 2026 at 18:00 (UTC+02:00)

End In progress

Cloud PBX / PBX ospitato

Event detail

Resolved

Our engineering teams are currently investigating a temporary routing issue affecting calls to certain French mobile destinations.

We are actively working to identify the root cause and restore full service as quickly as possible.

Impact

Outbound calls to some French mobile numbers may fail or experience routing issues.

Other services remain fully operational.

Next Update

Further updates will be provided as soon as new information becomes available.

Thank you for your patience and understanding. — Boxis Network Operations Team

Our French carrier partner has confirmed the issue is originating on their side. We are awaiting their feedback and will provide an update as soon as we have more information.
Jan 6, 2026 at 09:19 (UTC+02:00)
We got an update from our partner and issue has been fixed now.
Jan 6, 2026 at 10:28 (UTC+02:00)