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Some users' chat messages may not be visible in Microsoft Teams Free when returning from being offline

All times in UTC+02:00 Service timeline →

Stato MSFT365 Affected service area

Start Jan 15, 2026 at 16:11 (UTC+02:00)

End Apr 28, 2026 at 08:26 (UTC+02:00)

Stato MSFT365

Event detail

Resolved

User impact: Users' chat messages may not be visible in Teams Free when returning from being offline.

More info: Most affected users may be able to view the chat page, but some message may not be visible. A subset of users may be unable to view the chat page and receive an error that states: "Chats are temporarily unavailable. You should still be able to use other parts of Teams."

Current status: Our service health monitoring alerted us to failures occurring when some users attempt to view chat messages in Teams Free, and we're reviewing the failures to isolate their source.

Start time: Thursday, January 15, 2026, at 2:15 PM UTC

Next update by: Thursday, January 15, 2026, at 5:30 PM UTC

Timeline Updates

Resolved (Microsoft). Microsoft upstream status for TeamsforLife: Operational
Apr 28, 2026 at 08:26 (UTC+02:00)