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iOS, iPadOS, and iPad users may experience issues accessing Outlook and Hotmail from the iOS default Mail app
Stato MSFT365
Event detail
User impact: iOS, iPadOS, and iPad users may have experienced issues accessing Outlook and Hotmail from the iOS default Mail app.
More info: Outlook.com, Hotmail.com, and the Outlook app worked as expected. However, if the user’s account was locked out, they’ll need to take multiple actions as outlined below.
First, users will need to follow guidance in the article: https://support.microsoft.com/en-us/office/ios-ipados-users-may have-experience-issues-accessing-their-outlook-and-hotmail-accounts-from-the-ios-ipados-default-mail-app-3584197b-8ffb-46ce-b5c6-f4cc71ff29a7
Next, after users have completed all steps in the above article, they will need to complete the numbered steps below for each impacted device.
iOS and iPadOS users must take the following steps to access their accounts on EACH impacted device:
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Open the Settings app on your iOS/iPadOS device.
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Scroll down and tap on Mail.
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Select Accounts under the Mail settings.
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Tap on the email account for which you need to re-enter the password.
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Tap on Account Settings or directly on the Password field (depending on your iOS/iPadOS version).
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Enter the updated or correct password in the Password field.
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Tap Done to save the changes.
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Open the Mail app to confirm that the account was synced properly and that email messages were being sent/received.
Final status: We've confirmed through our system telemetry that the service continues to remain healthy. Users who continue to experience issues should follow the steps outlined in "More Info" section.
Start time: Monday, April 27, 2026, at 8:45 AM UTC
End time: Friday, May 8, 2026, at 4:00 PM UTC
This is the final update for the event.
No additional timeline updates — the detail above is the latest status.