Boxis
Supporto Enterprise
Servizio premium per infrastruttura critica
Supporto Enterprise
Ultimate Support for Critical Operations
Enterprise Support represents the pinnacle of Boxis support services, designed for organizations whose infrastructure is mission-critical to business operations. This tier provides the fastest response times, dedicated Technical Account Managers, proactive infrastructure management, and access to specialized services unavailable at other support levels.
Ideal for large enterprises, financial institutions, healthcare organizations, government entities, and any business where infrastructure downtime directly impacts revenue, compliance, or customer trust.
Capabilities
Enterprise Support Capabilities
Comprehensive support services designed for mission-critical infrastructure
Professional Services Allocation
Includes 3 hours per month of Professional Services for architecture reviews, infrastructure consultation, configuration assistance, and custom project support. Additional hours available at 260.- CHF/hour.
24/7 Enterprise Support Engineers
Round-the-clock access to our most experienced engineers, with a dedicated telephone number and multi-channel escalation for critical workloads.
Technical Account Manager
A dedicated TAM who understands your architecture, coordinates complex incidents, and drives continuous improvement with your operations team.
Security & Continuity Reviews
Optional security audits and continuity reviews to strengthen resilience across Swiss datacenter-hosted platforms and regulated environments.
Crisis Management for P1
Structured war-room processes, executive communication, and accelerated remediation for outages with major business impact.
Proactive Monitoring & Reporting
Capacity planning recommendations, health reviews, and operational reporting aligned with your SLA and growth roadmap.
SLA
Enterprise Response Objectives
| Priority | Typical Situation | Enterprise Objective |
|---|---|---|
| P1 | Critical service impact | 15 minutes |
| P2 | High service degradation | 1 hour |
| P3 | Moderate operational issue | 4 hours |
| P4/P5 | General request / advisory | 24 hours |
Response time is measured from ticket creation to first engineer response. Resolution time depends on issue complexity.