Boxis

Supporto Standard

Supporto essenziale incluso con ogni servizio Boxis

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24/7 incidents Availability

Best efforts Response model

Included Price

Supporto Standard

Support Foundation for Daily Operations

Standard Support is included by default with all Boxis services and provides a reliable baseline for teams that manage non-critical workloads. You get access to core assistance channels, infrastructure incident handling, and self-service tools from your customer portal.

This tier is ideal for autonomous technical teams that need dependable support coverage while keeping operational costs predictable.

Ticket-Based Assistance

Open and track requests in the customer portal with full status visibility and history.

Infrastructure Incident Coverage

24/7 handling of platform incidents affecting availability or core service integrity.

Knowledge Base Access

Documentation, tutorials, and troubleshooting guides for common operational tasks.

Self-Service Management

Manage services, billing, and technical actions directly from a single interface.

Upgrade

When to Upgrade

Your team needs faster first-response objectives for production incidents.
You want priority queue treatment and advanced escalation workflows.
You require dedicated account management and proactive guidance.
You need included professional services hours for complex tasks.