Boxis

Supporto Business

Supporto completo per ambienti di produzione

Explore Business Support Confronta i livelli di supporto →

30 min (P1) Response Time

24/7 support Coverage

From 300.- CHF/month Price

Supporto Business

Production-Grade Support for Growing Businesses

Business Support is engineered for organizations running production workloads that require reliable, responsive technical assistance. This tier provides 24/7 access to our technical support teams, ensuring that critical issues receive immediate attention regardless of when they occur.

Ideal for mid-size companies, growing startups scaling their infrastructure, and businesses with production applications that cannot afford extended downtime. Business Support includes dedicated Account Managers who understand your infrastructure and provide strategic guidance to optimize your Boxis investments.

Dedicated Account Manager

Your Account Manager is your primary point of contact — deep knowledge of your infrastructure, proactive updates, and monthly reviews.

Priority Request Processing

Business tickets are prioritized above Standard and Premium, with guaranteed first-response objectives by severity (P1–P5).

Expert Technical Guidance

Specialized engineers provide architecture advice, performance optimization and best practices for production environments.

SLA

Response Objectives Overview

Boxis commits to providing initial incident response within the following timeframes for Business Support customers.

Priority	Typical Situation	Business Objective
P1	Critical service impact / outage	30 minutes
P2	High service degradation	4 hours
P3	Moderate operational issue	8 hours
P4/P5	General request / advisory	48 hours

Response time is measured from ticket creation to first engineer response. Resolution time depends on issue complexity.

Supporto Business

Dedicated Account Manager

Priority Request Processing

Expert Technical Guidance

Pronto a passare allo Supporto Business?