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Premium Support
Reactivity and support for your business
Enhanced Support for Growing Businesses
Premium Support is designed for businesses that require faster resolution times and enhanced technical guidance. When you upgrade to Premium, your support tickets receive priority processing, ensuring your technical challenges are addressed ahead of standard support requests.
Ideal for growing businesses and teams that depend on reliable infrastructure but don't yet require enterprise-grade support. Perfect for staging environments, development projects, and production workloads that need consistent attention.
Guaranteed initial response during business hours
Your tickets are addressed ahead of standard requests
Priority Processing
Your requests move to the front of the queue
Premium Support Features
Enhanced support services designed to accelerate issue resolution
Fast-Track Response
Experience significantly reduced wait times with our priority queue system. Premium Support customers receive initial responses within 2 business hours during standard operating hours (Monday-Friday, 9 AM - 6 PM local time).
Coverage: All Boxis services including cloud infrastructure, web hosting, and telecommunications solutions.
Multi-Channel Access
Reach our support team through your preferred method: phone support, ticket system, or live chat. During business hours, Premium customers get direct access to our technical specialists.
24/7 Coverage: For critical incidents outside business hours, emergency support is available in English to ensure your operations continue smoothly.
Online Help Centre
If necessary, you can access our Help Centre. This will contain all of the resources available to help you use your services — guides, tutorials, FAQ, chat bot and diagnostic tools.
Our Boxis status page provides information on overall maintenance operations, as well as any major incidents that are ongoing.
Premium vs Standard Support Comparison
| Feature | Standard Support | Premium Support |
|---|---|---|
| First Response Time | Best Efforts | 2 business hours |
| Priority Queue | Standard processing | Priority processing |
| 24/7 Incident Support | Live chat & tickets | Full 24/7 support |
| Support Channels | Ticket, Phone, Chat | All channels + priority |
| Monthly Cost | Included | From 100.- CHF/month |
Premium Support ensures your technical issues are prioritized and resolved faster, minimizing downtime and maximizing productivity for your growing business.
Register for Premium support
Reactivity and support in your service.
Pricing: From 100.- CHF/month
Priority support with guaranteed 2-hour response times
Onboarding Assistance
When you first subscribe to Premium Support, you can request onboarding assistance to help you get started with your services. Our team will guide you through initial configuration, best practices, and answer any questions about your infrastructure setup.
Monthly Activity Reports
Receive monthly reports summarizing support ticket activity, common issues, and recommendations for optimizing your infrastructure. These insights help you identify trends and proactively address potential problems.
Need More Services?
Choose your support level
Find out which solution is best suited to your needs, and choose the level of support you need.
Compare the levels of support