Premium Support

Reactivity and support for your business

Priority Support for Growing Operations

Premium Support is designed for companies that need faster response and stronger operational continuity than the default support tier. It introduces priority queue processing and accelerated first-response commitments for urgent incidents.

This plan is a strong fit for production teams, e-commerce platforms, SaaS products, and organizations that require reliable support responsiveness while keeping budget under control.

Premium Commitments

Response Time 2 business hours

Coverage 24/7 incidents

Price From 100.- CHF/month

Premium Support Highlights

Priority Ticket Queue

Requests are processed ahead of Standard tier tickets for faster handling.

Accelerated Incident Response

Defined first-response objective for high-impact issues in business hours.

Multi-Channel Assistance

Portal tickets, documented workflows, and guided handling of recurring issues.

Response Objectives Overview

Priority	Typical Situation	Premium Objective
P1	Critical service impact	2 business hours
P2	High service degradation	4 hours
P3	Moderate operational issue	8 hours
P4/P5	General request / advisory	2 business days

Response time is measured from ticket creation to first engineer response. Resolution time depends on issue complexity.

Choose your support level

Find out which solution is best suited to your needs, and choose the level of support you need.

Compare the levels of support