Standard Support

Essential support included with every Boxis service

Support Foundation for Daily Operations

Standard Support is included by default with all Boxis services and provides a reliable baseline for teams that manage non-critical workloads. You get access to core assistance channels, infrastructure incident handling, and self-service tools from your customer portal.

This tier is ideal for autonomous technical teams that need dependable support coverage while keeping operational costs predictable.

Included by Default

Availability 24/7 incidents

Response model Best efforts

Price Included

What You Get with Standard Support

Ticket-Based Assistance

Open and track requests in the customer portal with full status visibility and history.

Infrastructure Incident Coverage

24/7 handling of platform incidents affecting availability or core service integrity.

Knowledge Base Access

Documentation, tutorials, and troubleshooting guides for common operational tasks.

Self-Service Management

Manage services, billing, and technical actions directly from a single interface.

When to Upgrade

Your team needs faster first-response objectives for production incidents.
You want priority queue treatment and advanced escalation workflows.
You require dedicated account management and proactive guidance.
You need included professional services hours for complex tasks.

Need More Support?

Compare all support levels to find the perfect solution for your technical requirements and business objectives.

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