Comparação de níveis de suporte
Comparação de todos os níveis Boxis
A escolha do nível de suporte apropriado é crucial para manter o desempenho ideal da infraestrutura. Utilize esta comparação abrangente para avaliar funcionalidades, tempos de resposta e preços em todos os níveis.
| Funcionalidade |
Standard
Included
|
Premium
From 100.- CHF/month
|
Business
From 300.- CHF/month
|
Enterprise
From 5000.- CHF/month
|
|---|---|---|---|---|
| Preços | ||||
| Monthly Price |
Included
With all Boxis services |
From 100.- CHF
Per month |
From 300.- CHF
Per month |
From 5000.- CHF
Per month |
| Response Times by Priority | ||||
|
P1 - Critical Service outage or major impact |
Best Efforts | 2 business hours | 30 minutes | 15 minutes |
|
P2 - High Significant service degradation |
1 business day | 4 hours | 4 hours | 1 hour |
|
P3 - Medium Moderate impact on operations |
2 business days | 8 hours | 8 hours | 4 hours |
|
P4/P5 - Low General inquiries or advice |
3 business days | 2 business days | 48 hours | 24 hours |
| Availability & Access | ||||
| Technical Support Hours |
24/7 for incidents Live chat & tickets |
Business hours + 24/7 incidents All channels |
24/7 support All request types |
24/7 dedicated Always available |
| Support Channels |
Email Ticket System Live Chat Knowledge Base |
Email Ticket System Priority Phone Live Chat Knowledge Base |
Email Ticket System Dedicated Phone Account Manager Live Chat Knowledge Base |
Email Ticket System Dedicated Hotline TAM Direct Account Manager Live Chat Knowledge Base |
| Account Management | ||||
| Dedicated Account Manager | Yes | Yes | ||
| Technical Account Manager (TAM) | Yes | |||
| Business Reviews | Monthly | Monthly + Custom | ||
| Proactive Services | ||||
| Infrastructure Health Monitoring | Basic | Enhanced | Advanced | Comprehensive |
| Capacity Planning Recommendations | Quarterly | Monthly | Continuous | |
| Monthly Activity Reports | Yes | Yes | Yes + Custom | |
| Infrastructure Audits | Annual | Quarterly | ||
| Security & Compliance Reviews | On request | Regular (4h/year) | ||
| Additional Features | ||||
| Priority Queue Processing | Yes | Yes | Yes | |
| Professional Services (Admin Hours) | Not included | Not included | 1h / month | 3h / month |
| Onboarding & Training | Self-service | Guided | Dedicated session | Custom program |
| Crisis Management Support | Yes | 24/7 dedicated | ||
| Custom SLA Negotiation | Yes | |||
| Additional Professional Services hours are available for 260.- CHF per hour. | ||||
| Multi-Language Support | EN, FR | EN, FR | EN, FR, DE, IT, ES | All languages |
| Support Location | International | International | International | International or EU (option) |
*Os tempos de resposta são medidos desde a criação do ticket até a primeira resposta de um engenheiro de suporte. Os tempos de resolução reais podem variar consoante a complexidade do problema.
Qual nível de suporte é adequado para si?
Standard
Best for: Development environments, personal projects, non-critical workloads, teams with strong technical expertise who prefer self-service solutions.
Premium
Best for: Growing businesses, staging environments, applications requiring faster response times, teams needing priority support without dedicated account management.
Business
Best for: Production environments, mission-critical applications, businesses requiring proactive monitoring, organizations needing strategic infrastructure guidance.
Enterprise
Best for: Mission-critical infrastructure, large-scale deployments, organizations requiring custom SLAs, companies needing white-glove service and dedicated technical resources.
Resumo de preços
Standard
Included with all Boxis services
Premium
Per month, per account
Business
Per month
Enterprise
Per month
Pronto para escolher o seu nível?
Contacte a nossa equipa comercial para discutir os seus requisitos específicos e encontrar o nível de suporte perfeito para as suas necessidades de infraestrutura.
Contatar vendas Voltar ao resumo