Standard
Development environments, personal projects and non-critical workloads for teams that prefer self-service.
Learn more →Boxis
Comparação de níveis de suporte
Comparação de todos os níveis Boxis
Standard
Included with all services
Premium
From 100 CHF / month
Business
From 300 CHF / month
Enterprise
From 5 000 CHF / month
Compare
Pick the tier that matches your risk profile
A escolha do nível de suporte apropriado é crucial para manter o desempenho ideal da infraestrutura. Utilize esta comparação abrangente para avaliar funcionalidades, tempos de resposta e preços em todos os níveis.
Premium
Growing businesses and staging apps that need faster response without dedicated account management.
Learn more →Business
Production environments and mission-critical apps that need proactive monitoring and an account manager.
Learn more →Enterprise
Large-scale deployments needing custom SLAs, TAM coverage and white-glove crisis management.
Learn more →Preços & SLA
Full feature comparison
Response times, channels, account management and proactive services across all four tiers.
| Funcionalidade | Standard | Premium | Business | Enterprise |
|---|---|---|---|---|
| Preços | ||||
| Monthly price | Included With all Boxis services |
From 100 CHF Per month |
From 300 CHF Per month |
From 5 000 CHF Per month |
| Response times by priority | ||||
| P1 — Service outage or major impact | Best efforts | 2 business hours | 30 minutes | 15 minutes |
| P2 — Significant service degradation | 1 business day | 4 hours | 4 hours | 1 hour |
| P3 — Moderate impact on operations | 2 business days | 8 hours | 8 hours | 4 hours |
| P4/P5 — General inquiries or advice | 3 business days | 2 business days | 48 hours | 24 hours |
| Availability & access | ||||
| Technical support hours | 24/7 for incidents Live chat & tickets |
Business hours + 24/7 incidents All channels |
24/7 support All request types |
24/7 dedicated Always available |
| Support channels | Email, ticket, live chat, knowledge base | All Standard + priority phone | All Premium + dedicated phone & account manager | All Business + dedicated hotline & TAM |
| Account management | ||||
| Dedicated account manager | — | — | Yes | Yes |
| Technical account manager (TAM) | — | — | — | Yes |
| Business reviews | — | — | Monthly | Monthly + custom |
| Proactive services | ||||
| Infrastructure health monitoring | Basic | Enhanced | Advanced | Comprehensive |
| Capacity planning | — | Quarterly | Monthly | Continuous |
| Monthly activity reports | — | Yes | Yes | Yes + custom |
| Infrastructure audits | — | — | Annual | Quarterly |
| Security & compliance reviews | — | — | On request | Regular (4h/year) |
| Additional features | ||||
| Priority queue | — | Yes | Yes | Yes |
| Professional services hours | Not included | Not included | 1h / month | 3h / month |
| Onboarding & training | Self-service | Guided | Dedicated session | Custom program |
| Crisis management | — | — | Yes | 24/7 dedicated |
| Custom SLA negotiation | — | — | — | Yes |
| Languages | EN, FR | EN, FR | EN, FR, DE, IT, ES | All languages |
| Support location | International | International | International | International or EU (option) |
Additional Professional Services hours are available for 260 CHF per hour.
*Os tempos de resposta são medidos desde a criação do ticket até a primeira resposta de um engenheiro de suporte. Os tempos de resolução reais podem variar consoante a complexidade do problema.
Resumo de preços
Qual nível de suporte é adequado para si?
Standard
Included — Development environments, personal projects and non-critical workloads for teams that prefer self-service.
Premium
From 100 CHF — Growing businesses and staging apps that need faster response without dedicated account management.
Business
From 300 CHF — Production environments and mission-critical apps that need proactive monitoring and an account manager.
Enterprise
From 5 000 CHF — Large-scale deployments needing custom SLAs, TAM coverage and white-glove crisis management.