Overview This tutorial will show you how to answer calls on your Cisco IP Phone 8800. Incoming Calls When a new call rings on your phone, you will see a few indicators. A flashing light on the handset, a flashing light…

Answer Calls

Last updated: April 2026
Reading time: ~4 min
Audience: Boxis customers and administrators.

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What you'll accomplish

• Complete the configuration or task described in this guide for your Boxis service.

Prerequisites

• Access to the interface, device, or server described below.
• Information or credentials you received from Boxis (contract, welcome e-mail, or client area).

Note Boxis: Offers and screens may differ slightly depending on your product. When in doubt, open a support ticket with your service reference.

Overview

This tutorial will show you how to answer calls on your Cisco IP Phone 8800.

 

Incoming Calls

When a new call rings on your phone, you will see a few indicators. A flashing light on the handset, a flashing light on the line button, and a ringing call icon displays with caller ID Information.

You can use the “Decline” softkey to redirect a ringing call to your voicemail or to a predetermined phone number.

 

A ringing call icon displays with caller ID Information.

Talk to People

There are three ways to talk to people on your phone. You can use the handset, a headset or the speakerphone. When the phone rings, you can pick up the handset and simply start talking to the person who is calling you. If you are a headset user and your headset has built in controls on it, you can answer the call from your headset. Make sure you have pressed the headset button to send the sound to your headset. Your phone will stay in headset mode for the next call as well. If your headset does not have built-in controls, make sure the headset button is lit, then press Answer to answer the call. Some people prefer to use the speakerphone. You can press the speakerphone button to answer a ringing call. Some people like to press the session button to answer calls. You can do that as well.

The call now shows the connected call icon, and the call timer is displayed.

 

If you are a headset user and your headset has built-in controls, you can answer the call from your headset.

Second Call

If a second call comes in while you are already on a call, a second session label displays. To answer a second incoming call, you must press the blinking session button to answer the second call. To “Decline” an incoming call while on another call, scroll down to it and press “Decline.” Or, while it is selected, you can select Answer, and the first call will automatically be placed on hold.

 

To answer a second incoming call, you must press the blinking session button.

Switching Between Calls

To switch between connected calls, press the blinking session button of the held call to swap between calls, and the other call will automatically be placed on hold.

 

Press the blinking session button of the held call to swap between calls.

Ending a Call

To end a call, press the Release button, or the “End Call” softkey. To end a call on hold, you must resume the call first. Then you can hang up the handset, or if you’re on a headset or speakerphone, press the selected audio path key.

 

To end a call, press the Release button, or the “End Call” softkey.

Expected result

• The product behaves as described in each step (connectivity, message, or UI state).

If something goes wrong

• Repeat the step and check for typos (hostnames, passwords, ports).
• Note the exact error message or screenshot.
• Open a ticket in the Boxis client area with the service name, time of the test, and any trace (e.g. traceroute) if it is a network issue.

See also

• Other articles in the same category in the Boxis knowledge base.
• /knowledgebase/ — main knowledge base index.