Overview This tutorial will show you how to connect multiple callers on your Cisco IP 8800 phone. Begin Use the Conference feature when you want to connect multiple callers. While on a call, press the “Conference” key.…
Conference Calls
Last updated: April 2026
Reading time: ~3 min
Audience: Boxis customers and administrators.
What you'll accomplish
- Complete the configuration or task described in this guide for your Boxis service.
Prerequisites
- Access to the interface, device, or server described below.
- Information or credentials you received from Boxis (contract, welcome e-mail, or client area).
Note Boxis: Offers and screens may differ slightly depending on your product. When in doubt, open a support ticket with your service reference.
Overview
This tutorial will show you how to connect multiple callers on your Cisco IP 8800 phone.
Begin
Use the Conference feature when you want to connect multiple callers. While on a call, press the “Conference” key.
- Enter a participant’s phone number.
- After the phone begins to ring, press the “Conference” key again to begin the conference call. You can also use the soft keys to initiate and connect a conference call.
The conference begins and the phone displays “Conference” instead of caller ID. Repeat the steps to add more participants.
While on a call, press the “Conference” key.
Combine
When you want to combine existing calls that are already on your phone (connected or holding), use the “Conference” key.
- While on an active call, verify that you have two connected calls.
- Press the “Conference” key.
- Press the “Active Calls” softkey.
- A screen will appear with available active calls, select the call you want to add to the conference, and press the conference key or softkey.
- The conference begins and is established on the line with the active call.
Press the “Conference” key.
Features
Remember, if you place a conference call on hold, all members of the conference call may hear hold music. Use the mute button instead. When getting ready to speak on the conference call, check the mute key first to make sure you’re not muted.
To view and remove conference participants during a conference, press the “Show Detail” softkey. To remove a participant from the call, highlight a name and press “Remove.”
The conference ends when all participants hang up.
To view and remove conference participants during a conference, press the “Show Detail” softkey.
Conference
Please see our Conference Now page for more information.
Press the “Meet me” soft key. You may need to press the “more” softkey first.
Expected result
- The product behaves as described in each step (connectivity, message, or UI state).
If something goes wrong
- Repeat the step and check for typos (hostnames, passwords, ports).
- Note the exact error message or screenshot.
- Open a ticket in the Boxis client area with the service name, time of the test, and any trace (e.g. traceroute) if it is a network issue.
See also
- Other articles in the same category in the Boxis knowledge base.
/knowledgebase/— main knowledge base index.