Overview This tutorial will teach you about mobile connect using your Cisco IP 8800 phone. Mobile connect is the ability to transfer a call from your mobile phone to your desk phone can be used as long as Mobile Connect…
Mobile Connect
Last updated: April 2026
Reading time: ~2 min
Audience: Boxis customers and administrators.
What you'll accomplish
- Complete the configuration or task described in this guide for your Boxis service.
Prerequisites
- Access to the interface, device, or server described below.
- Information or credentials you received from Boxis (contract, welcome e-mail, or client area).
Note Boxis: Offers and screens may differ slightly depending on your product. When in doubt, open a support ticket with your service reference.
Overview
This tutorial will teach you about mobile connect using your Cisco IP 8800 phone. Mobile connect is the ability to transfer a call from your mobile phone to your desk phone can be used as long as Mobile Connect is enabled.
Answering on Mobile
We’ve set up the phone so that incoming calls will ring at your desk phone for the first two rings and then simultaneously at your desk and on the mobile phone for the remaining three rings.
Answer the call from your mobile phone, the desk phone line will illuminate red.
To transfer the call to the desk phone, hang up the mobile call. The desk phone line will illuminate to flashing green.
Answer the call from your mobile phone, the desk phone line will illuminate red.
Resume via Desk Phone
Here, we’ve set up the phone so that it must be answered within 10 seconds after hanging up from the mobile phone before dropping the call.
To resume the call, press the corresponding desk phone line that is flashing green and select the Resume softkey.
The phone must be answered within 10 seconds after hanging up from the mobile phone before dropping the call.
Desk to Mobile Phone
To send a call from your desk phone back to your mobile phone, on your desktop phone press the “To Mobile” softkey (you may need to press the More softkey) and select Send call to mobile.
Note: The desktop phone line button turns red and the calling party number appears on the phone display.
To send a call from your desk phone back to your mobile phone, on your desktop phone press the “To Mobile” softkey.
Expected result
- The product behaves as described in each step (connectivity, message, or UI state).
If something goes wrong
- Repeat the step and check for typos (hostnames, passwords, ports).
- Note the exact error message or screenshot.
- Open a ticket in the Boxis client area with the service name, time of the test, and any trace (e.g. traceroute) if it is a network issue.
See also
- Other articles in the same category in the Boxis knowledge base.
/knowledgebase/— main knowledge base index.