Overview Optionally, with the Cisco IP Phones 8851 & 8861, you can connect a headset or your mobile phone to the desk phone as a Bluetooth device. This tutorial will show you how to integrate these devices. Bluetooth in…

Bluetooth and Mobile Integration

Last updated: April 2026
Reading time: ~4 min
Audience: Boxis customers and administrators.

What you'll accomplish

Complete the configuration or task described in this guide for your Boxis service.

Prerequisites

Access to the interface, device, or server described below.
Information or credentials you received from Boxis (contract, welcome e-mail, or client area).

Note Boxis: Offers and screens may differ slightly depending on your product. When in doubt, open a support ticket with your service reference.

Overview

Optionally, with the Cisco IP Phones 8851 & 8861, you can connect a headset or your mobile phone to the desk phone as a Bluetooth device. This tutorial will show you how to integrate these devices.

Bluetooth in Applications

Select the Applications key, then navigate to and select "Bluetooth."

This is the applications key here

Select the Applications key.

Turn Bluetooth On

Before adding a device, you want to turn Bluetooth on. You will see the Bluetooth icon display in the top right corner.

Turn on your bluetooth.

Before adding a device, you want to turn Bluetooth on.

Hands-free 2-way Audio

Next, turn on Hands-free 2-way audio. This will allow your mobile phone to answer calls from your desk phone, and your desk phone can be used to answer calls from your mobile. As long as you are in Bluetooth range, this is known as Intelligent Proximity.

Turn on Hands-free 2-way audio

Turn on hands-free 2-way audio.

Add Bluetooth

Next, select Add Bluetooth device, and your desk phone begins searching for available devices.

At this point, you may need to put your phone or Bluetooth device to “pairing” mode. Please follow your devices appropriate directions to enable pairing.

When your device appears in the list, select it and press the Pair softkey.

Your device is searching

Select Add Bluetooth Device, and your desk phone begins searching for available devices.

Pairing

While pairing, a window with a code will appear on the screen asking you to confirm. The device you are trying to connect should also be showing the appropriate code. Select Yes.

A screen will appear briefly saying the device is connected, and the Bluetooth symbol in the upper right will change from hollow to solid. If you have connected a mobile phone, a phone icon will also appear.

A code appears on screen

A window with a code will appear on the screen asking you to confirm.

Storing Contacts

Then you will be asked if you would like to store your mobile phone contacts on your desk phone. If you are using a shared desk phone, select No, and your contacts will be removed when your mobile phone un-pairs with the desk phone. If it is a personal device, select Yes and the Contact Directory will now display an additional directory for your mobile phone contacts.

Select your mobile phone directory and you will be able to scroll through your phones contacts, and quickly call a contact’s primary number right from your desk phone.

Select Show Details to see their full contact information, along with their alternate phone numbers.

If you select yes you get an additional directory on your desk phone

If it is a personal device, select Yes and the Contact Directory will now display an additional directory for your mobile phone contacts.

Expected result

The product behaves as described in each step (connectivity, message, or UI state).

If something goes wrong

Repeat the step and check for typos (hostnames, passwords, ports).
Note the exact error message or screenshot.
Open a ticket in the Boxis client area with the service name, time of the test, and any trace (e.g. traceroute) if it is a network issue.