Overview This tutorial will introduce you to the buttons and hardware on your new Cisco 7800 Series phone. Handset Your Cisco 7800 Series phones include a (1) handset, with (2) light strip that flashes for an incoming c…

Buttons and Hardware

Last updated: April 2026
Reading time: ~6 min
Audience: Boxis customers and administrators.

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What you'll accomplish

• Complete the configuration or task described in this guide for your Boxis service.

Prerequisites

• Access to the interface, device, or server described below.
• Information or credentials you received from Boxis (contract, welcome e-mail, or client area).

Note Boxis: Offers and screens may differ slightly depending on your product. When in doubt, open a support ticket with your service reference.

Overview

This tutorial will introduce you to the buttons and hardware on your new Cisco 7800 Series phone.

 

Handset

Your Cisco 7800 Series phones include a (1) handset, with (2) light strip that flashes for an incoming call, or remains lit when you have new voicemail.

 

Your Cisco 7800 Series phones include a (1) handset, with (2) light strip.

Phone Screen

The phone screen shows: 

1. Information about your phone
2. Displays the date/time
3. Your phone number
4. Line status with caller ID
5. The softkey options

 

 

Phone screen — shows information about your phone, displays the date/time, your phone number, line status with caller ID and the softkey options.

Line Buttons

Line or Speed Dial Buttons — Initiates a call, speed dials a number or ends a call. The 7821 model has two buttons, the 7841 has four, and the 7861 has 16 buttons. Because the 7841 model has two additional buttons on the right side, the phone has a split screen. Any buttons not being used as line buttons may be used for speed dials or feature buttons.

 

Line or Speed Dial Buttons.

Buttons

Buttons illuminate to indicate status:

• A steady green indicates an active call
• Flashing green is a call on hold
• Flashing amber indicates an Incoming call
• A steady red light shows a shared line in use remotely
• And a flashing red indicates a shared line call put on hold remotely

 

Buttons illuminate to indicate status.

Softkeys

Buttons illuminate to indicate status:

1. A steady green indicates an active call
2. Flashing green is a call on hold
3. Flashing amber indicates an Incoming call
4. A steady red light shows a shared line in use remotely
5. And a flashing red indicates a shared line call put on hold remotely

 

Soft Keys — Perform a variety of function and calling options and change depending on the state of the phone.

Navigation

(1) Navigation Key and (2) “Select” Button - Allows the user to scroll through menus. Use the “Select” button to select a highlighted option.

 

Navigation Key and “Select” Button — Allows the user to scroll through menus. Use the “Select” button to select a highlighted option.

Feature Buttons

The dedicated buttons on the left provide access to 

The Feature Buttons on the right are used to

1. Hold
2. Transfer
3. Conference

 

The dedicated buttons on the left provide access to Voicemail, Applications and Directories. The Feature Buttons on the right are used to Hold, Transfer and Conference.

Dialing Pad

Use the dial pad buttons to dial a phone number.

 

Dialing Pad — Use the dial pad buttons to dial a phone number.

Volume Button

Used in coordination with the sound control buttons to control the speaker, headset and mute.

 

Volume Button — Used in coordination with the sound control buttons to control the speaker, headset and mute.

Back of the Phone

The back of the phone includes:

1. DC adaptor power port
2. Network port
3. Access port connection for a PC
4. Auxiliary port where you can connect an EHS cable
5. A headset
6. A handset port

 

The back of the phone includes a DC adaptor power port, a network port, an access port connection for a PC, an auxiliary port where you can connect an EHS cable, a headset and a handset port.

Expected result

• The product behaves as described in each step (connectivity, message, or UI state).

If something goes wrong

• Repeat the step and check for typos (hostnames, passwords, ports).
• Note the exact error message or screenshot.
• Open a ticket in the Boxis client area with the service name, time of the test, and any trace (e.g. traceroute) if it is a network issue.

See also

• Other articles in the same category in the Boxis knowledge base.
• /knowledgebase/ — main knowledge base index.