Overview This tutorial will show you how to put calls on hold and transfer calls from your new Cisco IP 7800 phone. Hold Key To put a call on hold, press the “Hold” key. The hold icon appears and the LED indicator pulse…
Hold and Transfer
Last updated: April 2026
Reading time: ~2 min
Audience: Boxis customers and administrators.
What you'll accomplish
- Complete the configuration or task described in this guide for your Boxis service.
Prerequisites
- Access to the interface, device, or server described below.
- Information or credentials you received from Boxis (contract, welcome e-mail, or client area).
Note Boxis: Offers and screens may differ slightly depending on your product. When in doubt, open a support ticket with your service reference.
Overview
This tutorial will show you how to put calls on hold and transfer calls from your new Cisco IP 7800 phone.
Hold Key
To put a call on hold, press the “Hold” key. The hold icon appears and the LED indicator pulses green.
To resume the call, press the hold key again, or press the pulsing green button.
You can also use the softkey to put a call on hold, as well as resume a call on hold.
To put a call on hold, press the “Hold” key.
Transfer Call
To transfer a connected call, first press the “Transfer” key. The call will be placed on hold. Then dial the transfer recipient’s number.
To transfer a connected call, first press the “Transfer” key.
Complete Transfer
To complete the transfer without talking to the recipient, wait for the transfer recipient's phone to ring, press the “Transfer” key again and then hang up. If your phone has on-hook transfer enabled, you can just hang up. Ask your phone administrator if on-hook transfer has been enabled.
You can also use the softkeys to transfer connected calls.
To complete the transfer without talking to the recipient, wait for the transfer recipient's phone to ring, press the “Transfer” key again and then hang up.
Expected result
- The product behaves as described in each step (connectivity, message, or UI state).
If something goes wrong
- Repeat the step and check for typos (hostnames, passwords, ports).
- Note the exact error message or screenshot.
- Open a ticket in the Boxis client area with the service name, time of the test, and any trace (e.g. traceroute) if it is a network issue.
See also
- Other articles in the same category in the Boxis knowledge base.
/knowledgebase/— main knowledge base index.