Overview This tutorial will show you how to forward calls on your new Cisco IP 7800 phone. Forward All Softkey “Call Forward” allows you to forward calls on your phone to another number. For your primary line, you can s…
Forward Calls
Last updated: April 2026
Reading time: ~2 min
Audience: Boxis customers and administrators.
What you'll accomplish
- Complete the configuration or task described in this guide for your Boxis service.
Prerequisites
- Access to the interface, device, or server described below.
- Information or credentials you received from Boxis (contract, welcome e-mail, or client area).
Note Boxis: Offers and screens may differ slightly depending on your product. When in doubt, open a support ticket with your service reference.
Overview
This tutorial will show you how to forward calls on your new Cisco IP 7800 phone.
Forward All Softkey
“Call Forward” allows you to forward calls on your phone to another number. For your primary line, you can set up “Call Forward All” directly on your phone. For all other lines or to access call Forward All remotely, go to your User Options webpages.
To forward all calls, press the “Forward All” soft key.
To forward all calls, press the “Forward All” softkey.
Enter Number
Then you enter the call forward target phone number exactly as you would dial it from your phone.
Then you enter the call forward target phone number exactly as you would dial it from your phone.
Forward All Icon
Look for the “Forward All” icon on your screen.
Look for the “Forward All” icon on your screen.
Forward Off
To cancel call forwarding, press the “Forward Off” softkey.
To cancel call forwarding, press the “Forward Off” softkey.
Expected result
- The product behaves as described in each step (connectivity, message, or UI state).
If something goes wrong
- Repeat the step and check for typos (hostnames, passwords, ports).
- Note the exact error message or screenshot.
- Open a ticket in the Boxis client area with the service name, time of the test, and any trace (e.g. traceroute) if it is a network issue.
See also
- Other articles in the same category in the Boxis knowledge base.
/knowledgebase/— main knowledge base index.