Overview This tutorial will describe in detail how to answer calls on your Cisco IP Conference Phone 8831. Indicators When you get a new call, the LED indicators will flash green. In addition, your phone’s display will…

Answering Calls

Last updated: April 2026
Reading time: ~3 min
Audience: Boxis customers and administrators.

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What you'll accomplish

• Complete the configuration or task described in this guide for your Boxis service.

Prerequisites

• Access to the interface, device, or server described below.
• Information or credentials you received from Boxis (contract, welcome e-mail, or client area).

Note Boxis: Offers and screens may differ slightly depending on your product. When in doubt, open a support ticket with your service reference.

Overview

This tutorial will describe in detail how to answer calls on your Cisco IP Conference Phone 8831.

Indicators

When you get a new call, the LED indicators will flash green. In addition, your phone’s display will show caller ID information and the phone will ring.

 

When you get a new call, the LED indicators will flash green.

Answer

To answer a call, press the Call button, or press the Answer softkey.

 

Press the Call button.

Second Call

If a second call comes in while you are already on a connected call, the second caller’s ID information will display. Simply press the Answersoftkey to connect the second call, and the first call will automatically be placed on hold.

 

The first call will automatically be placed on hold.

Multiple Calls

When handling multiple calls, the softkeys across the bottom of your phone’s display affect the selected call only. Notice the top bar now displays a call count, and lets you know which call is displayed. To switch between connected calls, use the navigation button to select the call you want to connect to and press the Resume softkey.

 

Notice the top bar now displays a call count, and lets you know which call is displayed.

End Call

To end a call, press the End Call softkey. To end a call on hold, you must resume the call first.  If you only have one active call, you can press the Callbutton to end the call.

 

To end a call, press the End Call softkey.

Expected result

• The product behaves as described in each step (connectivity, message, or UI state).

If something goes wrong

• Repeat the step and check for typos (hostnames, passwords, ports).
• Note the exact error message or screenshot.
• Open a ticket in the Boxis client area with the service name, time of the test, and any trace (e.g. traceroute) if it is a network issue.

See also

• Other articles in the same category in the Boxis knowledge base.
• /knowledgebase/ — main knowledge base index.