Overview This tutorial will describe in detail your options for making calls on your Cisco IP Conference Phone 8831. Dialing Enter the number you wish to dial. If you make a mistake while dialing, use the backspace soft…

Make Calls

Last updated: April 2026
Reading time: ~2 min
Audience: Boxis customers and administrators.

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What you'll accomplish

• Complete the configuration or task described in this guide for your Boxis service.

Prerequisites

• Access to the interface, device, or server described below.
• Information or credentials you received from Boxis (contract, welcome e-mail, or client area).

Note Boxis: Offers and screens may differ slightly depending on your product. When in doubt, open a support ticket with your service reference.

Overview

This tutorial will describe in detail your options for making calls on your Cisco IP Conference Phone 8831.

Dialing

Enter the number you wish to dial. If you make a mistake while dialing, use the backspace softkey. When you are finished, press the Call buttonor the Dial softkey. 

 

If you make a mistake while dialing, use the backspace softkey.

Multiple Calls

To place a call while another call is active, put the active call on hold and press the New Call softkey.

 

Put the active call on hold.

Outside Calls

To make an outside call – hold down the *star () key for 2 seconds to get the plus sign for “plus dialing” then enter the full local or long distance number and press the Dial softkey**.

 

Enter the full local or long distance number and press the Dial softkey.

Redial

Use the Redial softkey, to dial the last number placed from the phone.

 

Use the Redial softkey.

Speed Dials and Placed Calls

For quick access when the phone is idle, press the DOWNbutton for Speed Dials and the UPbutton for Placed Calls.

 

Press the DOWN button for Speed Dials and the UP button for Placed Calls.

Expected result

• The product behaves as described in each step (connectivity, message, or UI state).

If something goes wrong

• Repeat the step and check for typos (hostnames, passwords, ports).
• Note the exact error message or screenshot.
• Open a ticket in the Boxis client area with the service name, time of the test, and any trace (e.g. traceroute) if it is a network issue.

See also

• Other articles in the same category in the Boxis knowledge base.
• /knowledgebase/ — main knowledge base index.