Overview This tutorial will describe in detail your options for muting calls and placing calls on hold using your Cisco IP Conference Phone 8831. Hold To put a call on hold, press the Hold softkey. The hold icon appears…
Hold & Mute
Last updated: April 2026
Reading time: ~2 min
Audience: Boxis customers and administrators.
What you'll accomplish
- Complete the configuration or task described in this guide for your Boxis service.
Prerequisites
- Access to the interface, device, or server described below.
- Information or credentials you received from Boxis (contract, welcome e-mail, or client area).
Note Boxis: Offers and screens may differ slightly depending on your product. When in doubt, open a support ticket with your service reference.
Overview
This tutorial will describe in detail your options for muting calls and placing calls on hold using your Cisco IP Conference Phone 8831.
Hold
To put a call on hold, press the Hold softkey. The hold icon appears and the LED indicators pulse green.
Press the Applications softkey.
Resume
If there is only one call on hold, press the Resume softkey.
Press the Resume softkey.
Swap
You can swap between holding and active calls by using the Swap softkey. The holding call becomes active, and the active call is placed on hold.
You can swap between holding and active calls by using the Swap softkey.
Conference Station
The conference station can be muted in two ways: you can either press the Mute button on the Sound Base or on the Display Control Unit. The LED indicators on both pieces will illuminate red when the sound is muted.
The LED indicators on both pieces will illuminate red when the sound is muted.
Expected result
- The product behaves as described in each step (connectivity, message, or UI state).
If something goes wrong
- Repeat the step and check for typos (hostnames, passwords, ports).
- Note the exact error message or screenshot.
- Open a ticket in the Boxis client area with the service name, time of the test, and any trace (e.g. traceroute) if it is a network issue.
See also
- Other articles in the same category in the Boxis knowledge base.
/knowledgebase/— main knowledge base index.