Description When your business is in a different city or even country than your IT infrastructure, local support is essential. When you colocate at one of Boxis secure and advanced data centers, we offer Remote Hands to…
Remote Hands
Last updated: April 2026
Reading time: ~2 min
Audience: Boxis customers and administrators.
What you'll accomplish
- Complete the configuration or task described in this guide for your Boxis service.
Prerequisites
- Access to the interface, device, or server described below.
- Information or credentials you received from Boxis (contract, welcome e-mail, or client area).
Note Boxis: Offers and screens may differ slightly depending on your product. When in doubt, open a support ticket with your service reference.
Description
When your business is in a different city or even country than your IT infrastructure, local support is essential. When you colocate at one of Boxis secure and advanced data centers, we offer Remote Hands to keep your business connected, maintained, and provisioned.
All Boxis, colocation customers receive our Basic Remote Hands package at no additional charge. With this package, requests are processed 24/7, charged at our standard hourly rate. An upgraded Remote Hands package provides faster response times, priority access to our certified engineers, free minutes, and reduced pricing for support minutes exceeding the package allowance. Businesses demanding the highest level of performance and uptime for critical applications and websites find this offer particularly valuable.
Extended Remote Hands packages
Benefits of the Basic Service Level Agreement:
- Response times up to 30 min
- Free minutes
- Reduced hourly rates
- Removal, installation, and configuration of hardware components
- Testing of cabling for continuity and proper signaling
- Installing, replacing, removing, inventorying, and labeling of equipment
- Cassette exchange, storage, retrieval, and transport
- Power cycling equipment
- Visual verification to assist in troubleshooting
- Wiring of patch panels and equipment
- Routine diagnostics
Remote Hands is available in several levels: Basic, Bronze, Silver, Gold, and Platinum.
Remote Hands (Switzerland)
Remote Hands packages for Switzerland placed below:
Remote Hands (Europe)
Remote Hands packages for Europe placed below:
Remote Hands (U.S.)
Remote Hands packages for U.S. placed below:
Billed support
All remote hands are billed support.
Our support engineer team can perform the following common tasks:
- Installing additional software with default settings, until reachable
- Control Panel configuration - any
- Adding additional IP / IPv6 addresses to the server *
- Software updates
- Security review
- Configure software (limited)
- Connect / insert CD-ROM or CD-R with .iso file provided
*Limitations apply. See IP addresses article for details.
Note
Boxis will not commit to any fixed fee for paid support tasks. An indication of the time needed can be requested beforehand, but this is only indicative. It is always the actual time taken that will be billed.
Expected result
- The product behaves as described in each step (connectivity, message, or UI state).
If something goes wrong
- Repeat the step and check for typos (hostnames, passwords, ports).
- Note the exact error message or screenshot.
- Open a ticket in the Boxis client area with the service name, time of the test, and any trace (e.g. traceroute) if it is a network issue.
See also
- Other articles in the same category in the Boxis knowledge base.
/knowledgebase/— main knowledge base index.