To add MX records in cPanel, please follow these steps: Sign into your cPanel account. In the \"Mail\" section, click on the \"MX Entry\" icon. Select a domain from the drop-down menu. In the \"Add New Record\" section, set t…

cPanel How To: MX Entry / MX records

Last updated: April 2026
Reading time: ~2 min
Audience: Boxis customers and administrators.

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What you'll accomplish

• Complete the configuration or task described in this guide for your Boxis service.

Prerequisites

• Access to the interface, device, or server described below.
• Information or credentials you received from Boxis (contract, welcome e-mail, or client area).

Note Boxis: Offers and screens may differ slightly depending on your product. When in doubt, open a support ticket with your service reference.

To add MX records in cPanel, please follow these steps:

1. Sign into your cPanel account.
2. In the "Mail" section, click on the "MX Entry" icon.
3. Select a domain from the drop-down menu.
4. In the "Add New Record" section, set the priority for the new MX entry, keeping in mind that 0 is the highest priority.
5. In the "Destination" text box, type the hostname of the new mail exchanger. This must be a fully qualified domain name, you cannot specify an IP address here.
6. Click on the "Add New Record" button to save your changes.

To delete an MX entry, please follow these steps:

1. Click on the "Delete" button next to the appropriate MX entry.
2. Confirm that the entry should be deleted by clicking the "Delete" button again.

You will need to delete the existing MX record before adding your new MX record.

Expected result

• The product behaves as described in each step (connectivity, message, or UI state).

If something goes wrong

• Repeat the step and check for typos (hostnames, passwords, ports).
• Note the exact error message or screenshot.
• Open a ticket in the Boxis client area with the service name, time of the test, and any trace (e.g. traceroute) if it is a network issue.

See also

• Other articles in the same category in the Boxis knowledge base.
• /knowledgebase/ — main knowledge base index.