Overview This tutorial goes over the sound control features of the Cisco IP Phone 8800 Series. Volume Press plus or minus on the Volume button to adjust the volume. For example, to adjust the volume of the ringer, from…

Sound Control

Last updated: April 2026
Reading time: ~2 min
Audience: Boxis customers and administrators.

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What you'll accomplish

• Complete the configuration or task described in this guide for your Boxis service.

Prerequisites

• Access to the interface, device, or server described below.
• Information or credentials you received from Boxis (contract, welcome e-mail, or client area).

Note Boxis: Offers and screens may differ slightly depending on your product. When in doubt, open a support ticket with your service reference.

Overview

This tutorial goes over the sound control features of the Cisco IP Phone 8800 Series.

 

Volume

Press plus or minus on the Volume button to adjust the volume. For example, to adjust the volume of the ringer, from the idle phone, press plus or minus until the desired volume is achieved. The same process can be repeated to adjust the volume for the handset, headset or speaker. When changing the headset volume; note the headset icon in the top right.

 

Press plus or minus on the Volume button to adjust the volume.

Mute

Press “Mute” to mute a call in progress. When the microphone is muted, the button illuminates red. To take a call off mute, press “Mute” again. It’s a good practice to look at the mute key before speaking on a call, to make sure you’re not speaking while muted.

 

When the microphone is muted, the button illuminates red.

Speaker

Press “Speaker” to use the speakerphone. To take a call off speakerphone, lift the handset, or if you have a headset, press the headset button.

 

Press “Speaker” to use the speakerphone.

Headset

This key is used to answer and end calls using the headset connected to the phone. The button is lit and the headset icon appears in the top bar when the headset is activated.

 

The button is lit and the headset icon appears in the top bar when the headset is activated.

Expected result

• The product behaves as described in each step (connectivity, message, or UI state).

If something goes wrong

• Repeat the step and check for typos (hostnames, passwords, ports).
• Note the exact error message or screenshot.
• Open a ticket in the Boxis client area with the service name, time of the test, and any trace (e.g. traceroute) if it is a network issue.

See also

• Other articles in the same category in the Boxis knowledge base.
• /knowledgebase/ — main knowledge base index.