Overview This tutorial will show you a variety of options for making calls on your Cisco 8800 Phone. Dialing: To pre-dial, enter the number you wish to dial. If you make a mistake while dialing, use the “backspace” soft…

Make Calls

Last updated: April 2026
Reading time: ~3 min
Audience: Boxis customers and administrators.

---

What you'll accomplish

• Complete the configuration or task described in this guide for your Boxis service.

Prerequisites

• Access to the interface, device, or server described below.
• Information or credentials you received from Boxis (contract, welcome e-mail, or client area).

Note Boxis: Offers and screens may differ slightly depending on your product. When in doubt, open a support ticket with your service reference.

Overview

This tutorial will show you a variety of options for making calls on your Cisco 8800 Phone.

 

Dialing:

To pre-dial, enter the number you wish to dial.

If you make a mistake while dialing, use the “backspace” softkey. As you begin to dial, the phone will search for similar numbers. Instead of dialing the full number, you can scroll down to a match if that is who you want to call. Next, go off hook by either lifting the handset, press the headset button, or press the “Call” softkey.

To place a call while another call is active, press the “New Call” softkey, and the first call will be placed on hold automatically. These phones won’t let you accidentally hang up on somebody by placing a new call.

 

To place a call while another call is active, press the “New Call” softkey, and the first call will be placed on hold automatically.

Outside Calls:

To make an outside call, hold down the star key for two seconds to get the plus sign for “plus dialing.” Then enter the full local or long distance number and press the “Call” softkey.

 

To make an outside call, hold down the star key for two seconds to get the plus sign for “plus dialing.”

Softkeys

The “ABC” softkey enables T-9 text input entry, which is useful for URI dialing. For example, to dial an email address in a directory, the 1 key provides the @ symbol for userid@domain.com.

Use the “Redial” softkey, to dial the last number placed from the phone.

If you have setup speed dials, press the appropriate feature button.

 

To dial an email address in a directory, the 1 key provides the @ symbol for userid@domain.com.

Busy Signal

If you try to reach someone and you get a busy signal or voicemail, or the call is not answered, you may use the Call Back feature to let you know when that person is available to talk. If enabled, call back appears on your phone as a feature button or a softkey. While listening to the busy tone or a ring sound, press “Call back.” A confirmation screen displays on the phone. Press “Exit” to exit the confirmation screen. When the person you are trying to reach becomes available, you will receive an audio and a visual notification on your phone when the line is free. Press “Dial” to place the call again. For more information about the Callback feature, contact your system administrator.

 

If enabled, call back appears on your phone as a feature button or a softkey.

Expected result

• The product behaves as described in each step (connectivity, message, or UI state).

If something goes wrong

• Repeat the step and check for typos (hostnames, passwords, ports).
• Note the exact error message or screenshot.
• Open a ticket in the Boxis client area with the service name, time of the test, and any trace (e.g. traceroute) if it is a network issue.

See also

• Other articles in the same category in the Boxis knowledge base.
• /knowledgebase/ — main knowledge base index.