Overview Your Cisco IP Conference Phone 8831 is a full-feature conference station that extends your call handling capabilities. There are two primary components, the Display Control Unit which is connected to the Sound…

Basic Features

Last updated: April 2026
Reading time: ~3 min
Audience: Boxis customers and administrators.

What you'll accomplish

Complete the configuration or task described in this guide for your Boxis service.

Prerequisites

Access to the interface, device, or server described below.
Information or credentials you received from Boxis (contract, welcome e-mail, or client area).

Note Boxis: Offers and screens may differ slightly depending on your product. When in doubt, open a support ticket with your service reference.

Overview

Your Cisco IP Conference Phone 8831 is a full-feature conference station that extends your call handling capabilities. There are two primary components, the Display Control Unit which is connected to the Sound Base. This tutorial will describe in detail what the Display Control unit contains.

The Display Screen

Displays the Date / Time
Your phone number
Caller ID
Line and Call status information

The Display Screen

Soft Keys

The soft keys perform a variety of functions and change depending on the state of the phone.

The Soft Keys

Navigation and Select Buttons

Allows you to move within menus and select options.

The Navigation and Select Buttons

Call Button

Use this button to initiate a call, answer an incoming call, resume or release a call.

The Call Button

Keypad

Use the keypad buttons to enter phone numbers, or select menu items.

The Keypad

Volume Button

This is a 2-way rocker used to increase or decrease the speaker volume while on a call. When the phone is idle this will also change the ringer volume.

The Volume Button

Mute Button

Toggles the Mute feature on and off. When the phone is muted the LED indicators are solid red. Remember, there is also a mute button on the sound base for your convenience.

The Mute Button

Sound Base

3 LED indicators
4 built in Microphones
Speaker, and
Mute Button

The Sound Base

Additional Options

In addition, there are optional wired and wireless extension kits that can be added to or used with the conference phone to enhance the room coverage of the conference station.

The Additional Options

Expected result

The product behaves as described in each step (connectivity, message, or UI state).

If something goes wrong

Repeat the step and check for typos (hostnames, passwords, ports).
Note the exact error message or screenshot.
Open a ticket in the Boxis client area with the service name, time of the test, and any trace (e.g. traceroute) if it is a network issue.