Description Boxis SLAs guarantee additional security to your servers, and are particularly valuable for businesses that demand the highest levels of performance and uptime for their applications and websites. Service Le…
Service Level Agreement (SLA)
Last updated: April 2026
Reading time: ~3 min
Audience: Boxis customers and administrators.
What you'll accomplish
- Complete the configuration or task described in this guide for your Boxis service.
Prerequisites
- Access to the interface, device, or server described below.
- Information or credentials you received from Boxis (contract, welcome e-mail, or client area).
Note Boxis: Offers and screens may differ slightly depending on your product. When in doubt, open a support ticket with your service reference.
Description
Boxis SLAs guarantee additional security to your servers, and are particularly valuable for businesses that demand the highest levels of performance and uptime for their applications and websites.
Service Level Agreements (SLAs)
When you entrust your service to Boxis, we take it seriously. All virtual, dedicated servers and bare metal servers are protected with a Basic Service Level Agreement, insuring the following key components at no additional cost:
- Hardware checks, including memory, processor, and hard drives
- Replacement of broken hardware
- Return of hardware to its original provisioned setup, including OS
- Root password reset and boot loader repair
- Correction of network stack issues to restore connectivity
In addition to the Basic SLA benefits, you can take advantage of additional services by securing your server with one of our Extended SLAs.
The support for all the SLA packages can be extended further with our Advanced Support option, which includes:
- Setup and configuration of web, database, application, or other servers and clusters
- Operating system updates
- Performance tuning
- Setup and maintenance of network infrastructure
- Firewall setup
- Load balancing setup and maintenance
Extended SLAs
While the Basic SLA satisfies most customer needs, we offer extended Service Level Agreements to customers running critical applications and websites. An upgraded SLA provides faster response time, priority access to our certified engineers, and reduced hourly rates for advanced support.
Technical support and initial response times
Various levels of technical support and the initial response time are based on the SLA levels described below.
Upgrading SLA
Boxis offers different Service Level Agreements – Basic (included with all bare metal servers at no additional cost), Bronze, Silver, Gold, and Platinum.
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with one of our sales specialist to find more about our SLAs, or log in to the Boxis Client Area to instantly upgrade your SLA on your specified service.
Benefits of upgraded SLAs
As your business expands, the need for high availability and committed support increases manifold. As your hosting provider, we understand the escalating demands and try to keep you abreast with services designed to meet them.
By upgrading your SLA, you benefit from faster response times, priority access to our certified engineers, reduced hourly rates for advanced support and free advanced support minutes – all at a competitive price. We have multiple SLAs for various business types encompassing numerous support needs. We take care of setup, configuration, OS updates, maintenance, firewalls – providing a secure environment for your business-critical operations.
Expected result
- The product behaves as described in each step (connectivity, message, or UI state).
If something goes wrong
- Repeat the step and check for typos (hostnames, passwords, ports).
- Note the exact error message or screenshot.
- Open a ticket in the Boxis client area with the service name, time of the test, and any trace (e.g. traceroute) if it is a network issue.
See also
- Other articles in the same category in the Boxis knowledge base.
/knowledgebase/— main knowledge base index.