Knowledgebase

Access the RapidSSL User Portal for SSL certificate re-issuance

1. Click https://products.geotrust.com/geocenter/reissuance/reissue.do
2. Provide the common name, technical contact e-mail address associated with the SSL order, and the image number generated from the Geotrust User Authentication page.
3. Select Request Access against the correct order ID.
4. An e-mail will be sent to the technical contact e-mail address specified above
5. Click on the link listed in the e-mail to enter the User Portal
6. Click the Reissue Certificate option in the left hand column
   Note: If the Reissue option is not available in the User Portal then contact order processing to request a manual re-issuance.
   
   
7. On the following screen copy and paste the new CSR
8. Select the Subscriber Agreement, click Submit
9. After the order is approved the SSL certificate will be re-issued
   Note: Any changes to the certificate's Common Name during replacement will require manual approval
   
   • RapidSSL - requires a manual approval through domain authorization e-mail for certificate re-issuance
   • RapidSSL Wildcard - requires a manual approval through the domain authorization e-mail for the certificate re-issuance

RapidSSL Certificate installation