Boxis

[Infrastructure] GEN01 — Temporary storage disruption

All times in UTC+02:00 Service timeline →

Primary Datacenter (GEN01) Affected service area

Start Sep 12, 2026 at 09:07 (UTC+02:00)

End Sep 12, 2026 at 15:35 (UTC+02:00)

Primary Datacenter (GEN01)

Event detail

Resolved

On 12 September 2026 from 09:07 CEST, the first alerts were observed on a storage system at datacenter GEN01.

Possible impact:

Temporary disruption of disk access on some virtual servers
Intermittent instability on some services
Slowdowns on web hosting

A first engineer arrived on site at GEN01 at 10:19 CEST. Initial assessment around 11:10 CEST: hardware fault, likely related to the power supply. A second engineer arrived at 11:57 CEST; the affected equipment is being transferred to the workshop. Around 12:45 CEST, tests showed the power supplies are operational; an internal component is being replaced and further tests are under way. Around 13:20 CEST, the motherboard no longer starts; replacement is under way. Around 13:46 CEST, tests were conclusive; the equipment is being returned to the rack. From 13:47 CEST, storage access is operational again. As of 15:35 CEST, related services are operational.

Thank you for your understanding.

Timeline Updates

Investigating — First alerts observed at 09:07 CEST on a storage system at GEN01. Some virtual servers and web hosting may be affected.
Sep 12, 2026 at 09:07 (UTC+02:00)
On site — A first engineer arrived at GEN01 at 10:19 CEST. Further updates will follow.
Sep 12, 2026 at 10:19 (UTC+02:00)
Identified — Immediate restart was not possible. Hardware fault suspected, likely related to the power supply. Replacement parts are being obtained.
Sep 12, 2026 at 11:10 (UTC+02:00)
On site — A second engineer arrived at GEN01 at 11:57 CEST. The affected equipment is being transferred to the workshop.
Sep 12, 2026 at 11:57 (UTC+02:00)
Update — Tests show the power supplies are operational. An internal component is unresponsive. The chassis is being replaced; further tests will follow.
Sep 12, 2026 at 12:45 (UTC+02:00)
Update — The motherboard no longer starts. Replacement is under way.
Sep 12, 2026 at 13:20 (UTC+02:00)
Update — Tests were conclusive. The equipment is being returned to the rack.
Sep 12, 2026 at 13:46 (UTC+02:00)
Update — Storage access is operational again. Related services are being checked one by one. Teams remain engaged until the situation is stable.
Sep 12, 2026 at 13:47 (UTC+02:00)
Monitoring — Related services are still being checked. Teams remain engaged.
Sep 12, 2026 at 15:10 (UTC+02:00)
Resolved — Storage access and related services are operational again.
Sep 12, 2026 at 15:35 (UTC+02:00)