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Some users may not receive responses to their Microsoft Copilot queries and instead receive an error message

All times in UTC+02:00 Service timeline →

MSFT365 Status Affected service area

Start Sep 17, 2026 at 15:20 (UTC+02:00)

End In progress

MSFT365 Status

Event detail

In Progress

User impact: Users may not receive responses to their Microsoft Copilot queries and instead receive an error message.

More info: Users may receive an "I'm sorry, I'm having trouble responding to requests right now. Let's try this again in a bit." error message when submitting queries to Microsoft Copilot.

Current status: We've received reports that Microsoft Copilot isn't responding to queries and returns an "I'm sorry, I'm having trouble responding to requests right now. Let's try this again in a bit." error message. We're reviewing service telemetry to determine the source of the issue.

Next update by: Thursday, September 17, 2026, at 4:30 PM UTC

No additional timeline updates — the detail above is the latest status.